Privacy Policy

1. Information we collect

[PLACEHOLDER] We collect the information you provide when you create an account or place an order, including your name, email address, phone number, delivery address and order details.

[PLACEHOLDER] We also collect payment confirmation details through our payment partner; card numbers are handled by the payment gateway and are not stored by us.

2. How we use your information

[PLACEHOLDER] Your information is used to process orders, deliver products, provide customer support, send transactional updates, and improve our services.

3. Sharing with partners

[PLACEHOLDER] We share necessary information with service partners (payment gateway, shipping/courier providers, email and SMS providers) strictly to fulfil your order.

4. Data security & retention

[PLACEHOLDER] We apply appropriate technical and organisational measures to protect your data. We retain order-related data as required for legal, tax and accounting purposes.

5. Your rights

[PLACEHOLDER] You may update your profile and addresses in My Account. You can permanently delete your account at any time from My Account → Delete Account: your name, email and phone are removed immediately. Past orders are kept only as required for GST record-keeping, and are not linked back to your personal details once your account is deleted.

6. Cookies

We use strictly necessary cookies to keep you logged in, remember your cart, and protect the site (for example, session and security cookies). These cannot be switched off and are not set until you use a feature that needs them.

With your consent, we also use analytics cookies to understand how visitors use the site so we can improve it. You can accept or decline these in the cookie banner shown on your first visit, and change your choice at any time by clearing your browser's site data for this domain.

7. Contact

[PLACEHOLDER] For privacy questions, contact us through the Contact Us page or the support details listed there.