SPIVERA ORIGIN

Cancellation & Refund Policy

Last updated: 2026

[PLACEHOLDER] This policy text is a working draft and must be reviewed and approved by the SPIVERA ORIGIN business before launch.

1. Cancellation before dispatch

You may request cancellation of a paid order any time before it is dispatched. Once an order is dispatched, cancellation is no longer available.

2. How to cancel

Log in to My Account → My Orders, open the order and choose Request Cancellation, providing a reason. Our team will review the request.

3. Refunds

[PLACEHOLDER] Approved cancellations are refunded to the original payment method. Refunds are processed manually; the timeline depends on your bank or payment provider.

4. Returns after delivery

[PLACEHOLDER] Post-delivery returns are not supported at launch. If you receive a damaged or incorrect product, please contact our support team.